YOUR INFORMATION

Privacy & your choices.

This notice applies to the Nel & Sons review website and its inquiry tools.

Contact forms

We ask for contact details and information about your service request so the team can respond. Submissions are processed and stored by Netlify, and notifications go to the authorized review-site administrator. Sending an inquiry does not book an appointment or enroll you in marketing.

AI concierge

Erik is an AI assistant powered by ElevenLabs. Opening the assistant connects to ElevenLabs. Messages, and audio if you choose a voice call, are processed by that service. The agent is configured to retain conversation transcripts for 30 days and not to store call audio. The assistant is not a technician and cannot guarantee diagnosis, availability, pricing or coverage.

You can use the contact form, phone or email without using the AI assistant. Microphone access is requested only when you choose a voice call. Do not share payment details, passwords, Social Security numbers or other sensitive information.

Review before sending

Concierge inquiries are shown in a form for you to review. They are sent to Netlify only after you provide contact consent and press Send. Chatting alone does not submit a service request.

Browser preferences

This site stores your language choice in your browser. It does not add advertising trackers. Hosting and third-party providers may process technical connection data. External links open services with their own privacy notices.

Access and deletion requests

Contact the team to ask about access, correction or deletion of your inquiry. Retention periods and the final operating policy are subject to business-owner review.

service@nelandsonsair.com · (305) 256-0327